Frequently Asked Questions
Everything you need to know about fueling your performance.
How long does shipping take for my order?
Standard shipping typically takes 2-4 business days within the UK. We also offer next-day delivery options if you place your order before 2:00 PM Monday through Friday.
Are OTE Sports products suitable for vegans?
Many of our products, including our energy gels and specific recovery drinks, are vegan-friendly. Please check the individual product descriptions or the 'Dietary Information' tab on each product page for specific details.
What is your return policy on nutrition products?
Due to health and safety regulations, we can only accept returns on items that are unopened, in their original packaging, and within 30 days of purchase. Please contact our support team to initiate a return.
Are your products batch-tested for banned substances?
Yes, a significant portion of our range is Informed Sport certified and undergoes rigorous batch testing to ensure they are safe for competitive athletes.
How should I store my energy bars and gels?
We recommend storing all nutrition products in a cool, dry place away from direct sunlight. There is no need to refrigerate our gels or bars unless specified on the packaging.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.